Privacy Policy
Omnichannel Version
Last Updated: January 8, 2026
Table of Contents
1. Information We Collect
3. Artificial Intelligence & Data Privacy
5. Sharing of Information
7. Data Retention
9.
Contact Us
2. How We Use Your Information
4. SMS & Telephony Compliance
6. Data Security
8. Your Rights
10.
Policy Updates & Changes
Augmentpath Strategy ("we," "our," or "us") respects your privacy and is committed to protecting the personal information of our clients ("Clients") and their end-customers ("End-Users"). This Privacy Policy explains how we collect, use, and safeguard data when you use our AI-driven lead management services across various communication channels (SMS, Email, Social Media).
Scope: This policy applies to all services provided by AugmentPath Strategy, including the Digital Foundation Setup, The Auto-Receptionist, The Virtual Manager, and Enterprise plans.
1. Information We Collect
We collect and process information in the following categories to provide our AI-driven lead management services:
A. Information You Provide to Us (Client Data)
• Account Information: Name, business name, email address, phone number, and payment information.
• Business Logic (The "Schema"): Pricing rules, service area constraints, availability, and specific business preferences provided during onboarding.
•
Customer Lists: Contact details of your existing customers uploaded for reactivation campaigns.
B. Information Processed via AI (End-User Data)
• Omnichannel Communications: Content of messages sent to your business via SMS text, Email, Facebook Messenger, and Instagram Direct Messages (DMs).
• Public Social Profile Data: Basic public information (such as username or name) visible when an End-User interacts with your business via social media platforms.
•
Appointment Details:
Names, addresses, and service requests provided by customers during the booking process.
2. How We Use Your Information
We use the collected data for the following specific purposes:
• Service Delivery: To operate the AI agents that answer inquiries, qualify leads, and book appointments across all connected channels.
• AI Processing: To enable our "Agentic AI" to understand context and negotiate based on your specific rules.
•
Platform Integration: To synchronize messages between your social media accounts and our centralized dashboard.
•
Platform Integration:
To process payments and provide technical assistance.
3. Artificial Intelligence & Data Privacy
We do not use your proprietary business data to train public AI models.
• Isolation: Your business logic (JSON Schema) and customer lists are isolated to your specific instance.
•
Third-Party Processing:
We utilize trusted third-party AI providers (e.g., OpenAI) to process text. Data sent to these providers is used solely for generating responses and is not used to train their foundational models.
4. SMS & Telephony Compliance (Strict No-Sharing Policy)
We strictly adhere to A2P 10DLC and CTIA guidelines regarding SMS privacy.
IMPORTANT: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or trade your phone number or your customers' phone numbers to data brokers.
5. Sharing of Information
We do not sell your personal information. We only share data with trusted service providers required to run the technology:
• Telephony Providers: (e.g., Twilio) To transmit SMS and Voice calls.
• Social Platforms: (e.g., Meta/Facebook) When you choose to connect your Instagram or Messenger accounts, data is processed in accordance with the Meta Platform Terms.
•
AI Processors:
(e.g., OpenAI) To generate intelligent responses.
6. Data Security
We implement industry-standard security measures to protect your data, including:
• Encryption: Data is encrypted in transit (SSL/TLS) and at rest.
• Access Control: Access to sensitive backend data is restricted to authorized personnel (Admins) only.
•
Authentication:
We use secure login protocols to prevent unauthorized access.
7. Data Retention
We implement industry-standard security measures to protect your data, including:
We retain your business data for as long as your subscription is active.
Upon Cancellation: You may request the deletion of your data. We will permanently delete your customer lists and business logic within 30 days of a verifiable request, except where required by law to retain records.
8. Your Rights
Depending on your location, you may have the right to:
• Access the personal data we hold about you.
• Request correction of inaccurate data.
•
Request deletion of your data.
9. Contact Us
If you have questions about this Privacy Policy, please contact us:
AugmentPath Strategy LLC
Email: juan.augmentpathstrategy@gmail.com
Website:
www.augmentpathstrategy.com
10. Policy Updates & Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, provide you with additional notice (such as by email or prominent notice on our website).
Your continued use of our services following any changes constitutes your acceptance of the updated Privacy Policy.
Disclaimer: This Privacy Policy is provided for informational purposes and does not constitute legal advice. For specific legal concerns or questions, please consult with a qualified legal professional. AugmentPath Strategy complies with applicable privacy laws and regulations in the jurisdictions where it operates.